Effective Date: March 20, 2025
At Lotus Seafood, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit our website, www.lotus-seafood.com, or engage with us in other ways. By using our website, you agree to the practices outlined in this Privacy Policy.
Information We Collect
We collect information in the following ways:
a. Information You Provide Directly:
When you make a purchase, sign up for our newsletter, or contact us through our website, we may collect personal details such as your name, email address, phone number, shipping address, payment information, and any other information you provide.
b. Information We Collect Automatically:
When you visit our website, we may collect certain information automatically, including your IP address, browser type, device information, and browsing behavior (e.g., pages visited, time spent on the site).
c. Cookies and Tracking Technologies:
We use cookies and other tracking technologies to enhance your browsing experience and collect data about how our website is used. You can control cookie settings through your browser settings.
How We Use Your Information
We use the information we collect to:
Process and fulfill your orders
Provide customer support and respond to inquiries
Improve and personalize your experience on our website
Send marketing communications, including newsletters and promotional offers (you can opt out at any time)
Analyze website usage to enhance site performance and content
Comply with legal obligations and enforce our terms and conditions
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted service providers who assist us in operating our website, processing payments, and delivering products. These third parties are obligated to keep your information confidential.
We may also disclose your information if required by law or to protect our legal rights, property, or safety.
Data Security
We take reasonable precautions to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.
Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal data:
Access: You have the right to request access to the personal data we hold about you.
Correction: You can request that we correct any inaccurate or incomplete personal data.
Deletion: You may request the deletion of your personal data, subject to certain exceptions (e.g., for legal compliance).
Opt-out of Marketing: You can unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link in the email or by contacting us directly.
To exercise these rights, please contact us at [Insert email address].
Retention of Data
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Third-Party Links
Our website may contain links to third-party websites that are not operated or controlled by Lotus Seafood. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.
Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected such information, we will take steps to delete it.
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions or concerns regarding this Privacy Policy, or if you wish to exercise your rights regarding your personal information, please contact us.
